Shipping & Handling

TERMS AND CONDITIONS

Customers are responsible for providing the correct shipping address. A confirmation e-mail is sent to all customers after the order is placed to check for any mistakes. The Innate Life is not responsible for lost packages due to wrong address submitted by the customer. In the case that such address does not exist and the package is return back to the sender (us), the customer is required to pay postage fees incurred due to their mistake. 

The Innate Life is not responsible for any import/export or custom fees incurred during shipping. We highly encourage customers to check with their country's rules before placing the order. A customer is not compensated if he or she refuses to accept the package due to the custom fees incurred on it. 

Please note that ALL orders are shipped from Toronto, Canada.

SHIPPING INFORMATION FOR CANADA

We provide two shipping options:

1) Standard Shipping (2-7 business days) - comes with tracking information
starts at $7 USD or free for ALL orders over $25 USD

2) Express Shipping (1-2 business days) - comes with tracking information
starts at $15 USD

SHIPPING INFORMATION FOR UNITED STATES

We provide two shipping options:

1) Standard Shipping (6-12 business days) - no tracking information
$8 USD flat rate or free for ALL orders over $25 USD

2) Tracked Packet (4-6 business days) - comes with tracking information
$10 USD flat rate or $5 for ALL orders over $25 USD

Additionally, we take 1-3 business days to process your order. 

INTERNATIONAL SHIPPING INFORMATION
We currently ship to Australia, Austria, Belgium, Brazil, Croatia, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey and United Kingdom. Please update the check out page with your address for shipping rates. The Innate Life is not responsible for any custom or duties fees. Please check with your country's import rules before placing the order.

If you have any other questions related to shipping, feel free to contact us at support@theinnatelife.co