FAQ's

HOW TO STORE THE INNATE LIFE PRODUCTS?
Please store all our products in a cool and dry place (away from sunlight). 

WHEN WILL I GET MY ORDER?
We ship from Toronto, Canada therefore shipment transit times may vary. We take approximately 1-3 business days to process all orders. Additionally, it takes 2-6 business days for packages to be delivered within Canada, 4-12 business days for United States. International packages take 7-10 business days to be delivered.   

WHERE IS MY TRACKING NUMBER? 
All customers receive a shipping confirmation e-mail when their shipping label is created and their order is ready to be shipped. ALL Canadian and International orders come with a tracking number which is sent with the shipping e-mail. However, some US packages may not have tracking information. If you chose Free Standard Shipping or Non-tracked Standard Shipping during check out then your order will not come with tracking information thus will be delivered approximately 6-12 business days after the shipping date. If you didn’t receive a shipment confirmation e-mail then please e-mail us at support@theinnatelife.co. 

DO YOU SHIP INTERNATIONAL?
Yes, we currently ship to Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey and United Kingdom. Please update the check out page with your address for shipping rates. The Innate Life is not responsible for any custom or duties fees. Please check with your country's import rules before placing the order.

ARE YOUR PRODUCTS AVAILABLE IN RETAIL STORES?
Sorry, all our products are only available for purchase on our website.

WHERE IS MY ORDER?
Please check your tracking number for the status of your order. If your tracking info doesn't seem right then please e-mail us at support@theinnatelife.co. If you ordered from US and chose the non-tracked packet then please wait up to 12 business days after your order date before contacting us.

WHAT IS THE SHELF LIFE OF THE INNATE LIFE PRODUCTS?
The shelf life of our products is approximately 8 months. The shelf life begins the moment you receive the products. All of our products must be stored in a dry place (away from sunlight). The scalp treatment must not reach temperature below 5-10 degree celsius or else the shea butter may solidify.