Return Policy

All sales are final. No refunds or exchange.

If your product was damaged then please e-mail us at with images of the damaged goods and one of our team members will get back to you as soon as possible. Product images must be submitted with the e-mail in order for us to re-send the package. Damaged product(s) must be reported within 7 days of receiving the products. For non-tracked packages, damaged product(s) must be reported within 30 days of order date. 

The Innate Life is not responsible for any damage to the products caused by freight forwarder companies such as Aramex, or others. A customer must discuss with the freight forwarder company that our products are packaged in glass containers and must be re-packaged as they were shipped from our facility if they are taken out of the box for inspection. 

Order cancellation must be reported within 1 hour of placing the order. Credit card processing fees or paypal fees are non-refundable and will not be refunded for ALL cancellation orders (even if the cancellation is reported within 1 hour). 

An order can not be cancelled once it has been fulfilled.